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How j39pm Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit through Touch 'n Go eWallet or GrabPay, and use our lobby — and how we keep that data secure.

Account data protectionPayment record handlingCookie and device dataYour rights to access and correctDirect contact for data requests
j39pm How j39pm Handles Your Personal Information
DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold on your account, reach out through any of the channels below. Our team handles data-related requests separately from general account queries — flag your message as a data request so it gets routed to the right person without delay.

Team online

Live Chat

Start a live chat session from your account dashboard. State that your query is a data or privacy request and our team will open a dedicated case for you.

Email Support

Send your data request to our support email address. Include your registered account name and the specific data action you need — access, correction or deletion.

Account Help Centre

Visit the Help Centre inside your account, select the Privacy and Data section, and submit a form. Response timelines are shown once your ticket is logged.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply security measures at the account layer, the payment layer and the session layer. Here is how each area works in practice — not a general statement, but the actual controls we run.

Payment Data Handling

Touch 'n Go eWallet, Boost and GrabPay transaction references are stored encrypted. We never hold your full wallet credentials — only the reference ID returned after a completed transfer.

Cookie and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your account settings at any time.

Account Access Security

Login attempts trigger an OTP verification step sent to your registered mobile number. Failed login attempts are capped, and any suspicious pattern locks the account pending identity confirmation.

Data Retention and Deletion

Active account data is held for the duration your account exists. On verified closure requests, personal data is removed from live systems within the period required by applicable compliance rules.

Common Questions About Your Data on j39pm

These are the questions we actually receive from account holders about how their information is stored, used and protected. Each answer reflects how our system works, not a generic policy template.

We collect your name, email address, mobile number and the login credentials you create. Once you make a deposit via Touch 'n Go eWallet or Boost, a transaction reference and RM amount are also logged against your account.

Yes. Submit a data access request through live chat or the Help Centre inside your account. We will compile your stored personal data and provide it to your registered contact details within a reasonable period.

We do not sell your data. We share limited transaction information with payment processors — for example, GrabPay or FPX — only to the extent required to complete or verify a transfer you initiated.

Contact us via live chat or email and specify the field you need corrected — name, contact number or any other detail. Our team will verify your identity and update the record accordingly.

On verified account closure, your personal data is removed from active systems. Certain transaction records may be retained for the period required under applicable financial compliance obligations before permanent deletion.

Session cookies keep your account active during play. Analytics cookies help us understand lobby usage patterns. You can manage both through account settings — turning off analytics cookies does not affect your ability to log in or make deposits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.